• Technology is easy, people are hard

    Technology is easy, people are hard

    The title is a great quote from a Canadian company that I worked with in the early 2000s and I’ve used it frequently ever since.  There are so many different approaches to change and I watched so many of them unfold in various interactions this past week. I’ll list a few of the change approaches…

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  • Compliance and Punishment – Part 2

    Compliance and Punishment – Part 2

    This is a follow on from Part 1. The second time I had a regulation that targeted my work was with a State of Colorado agency.  We were entering information in an internal system and then manually entering the exact same information in a State of Colorado system.  Which seemed like wasted effort to me…

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  • Compliance and Punishment – Part 1

    Compliance and Punishment – Part 1

    Not quite the Dostoevsky title; close maybe?  I’ve had the pleasure twice in my career to have a government regulation created specifically for me.  Note that I’m very careful to follow government regulations to the letter and I’m high on full compliance with quality standards.  I do read the regulations carefully, though, and am happy…

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  • High Cost, Poor Performance

    High Cost, Poor Performance

    I recently wasted a lot of time troubleshooting a frustrating network speed issue with the largest network vendor in the world (by market capitalization).  A very expensive, very sophisticated piece of network equipment was performing worse than my home office equipment.  After countless hours with their highest level technical support, it turns out that this…

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  • O AI, AI, wherefore art thou AI?

    O AI, AI, wherefore art thou AI?

    AI is all over the news and many business leaders that I talk to are worried that they’re behind the curve.  Staff that I talk to are worried that their jobs will soon be replaced by AI. AI is great.  I use it regularly to help me brainstorm concepts, get the creative juices flowing, and…

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