This is a follow on from Part 1.

The second time I had a regulation that targeted my work was with a State of Colorado agency.  We were entering information in an internal system and then manually entering the exact same information in a State of Colorado system.  Which seemed like wasted effort to me and my operations colleagues.  I wrote an automation that completed automated and eliminated the effort to manually copy the information from our internal system to the State of Colorado.  It saved us hundreds of hours of staff time every month and helped us draw down the highest monthly revenue we had ever received because our work was correctly documented in the State of Colorado system.  It also improved staff morale since manually copying data was not an activity that filled their cup.

Sadly, when the State of Colorado learned that we had automated a useless task, they demanded that we have staff return to manually entering the data.  The results were exactly the same, but wasted hundreds of hours of our staff’s time and hurt staff morale.

A key lesson I learned: bureaucratic push back to change is automatic even if everyone involved happily acknowledges the benefit.  I’ve put some thought into how to manage change with a bureaucratic regulatory agency and I’ve got a few new approaches I’ll try the next time I’m in a similar situation.

Do you have a process that could be automated, increasing revenue, cutting costs, and improving staff satisfaction?  Contact us today.